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Our Help Center answers commonly asked questions regarding Rescueit Memberships & using the service.

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Rescueit connects you with a product expert instantly. You can talk with the product expert and ask any questions you might have about the specific product.
It's great that you ask! We will always have an updated list of categories on this page!

  • Home Appliance
  • Cameras
  • Electrician
  • Exercise Equipment
  • Home Security
  • Locksmith
  • Digital Marketing
  • Computer Tech Support
Rescueit is a platform that connects you with a product expert. The experts will do their best to advise you on the potential options to solve the issue.
Do keep in mind that some issues will need mechanical intervention that cannot be solved over the phone. In such situations, the expert will point you in the right direction.
Yes! After you purchase a subscription, you can submit a request to text with an expert.

Top FAQs

Have questions in mind ? Find the answers below or just contact us.

You will be charged a small fee to post a question. Any additional costs will be shown on the page where you enter your credit card information.
We’re sorry the answer you received wasn’t satisfactory. You can request a new Expert at no additional cost.
Our average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times. We'll notify you via email, text (if you've opted in) and on the website when you have an answer.
Save time and money every month with:
  • Unlimited questions and answers
  • 24/7 peace of mind
  • Exclusive members-receive extended support.
We're sorry you want to cancel your membership. To cancel your membership just contact our customer service.

Extended Services FAQs

Have questions in mind ? Find the answers below or just contact us.

  1. Look for a link shared by your Expert to begin the session. Just click the link to get started. If you have any trouble, reply to the Expert to let them know.
  2. If you're still waiting to get a link from your Expert, reply and remind them you're standing by. If you don't hear back in a timely manner, you can contact our Customer Care team by clicking on the Email, Chat or Phone links to the left of this page.
  3. Remember, all Remote Support sessions are secure and private. Our Experts access your computer over the internet and fix your problem while you watch. Once the session is over, the Expert no longer has access to your device.
We hope your session is a success and that we can help answer more questions for you in the future.
  1. Provide the Expert with your phone number so they can call you.
  2. Look for a response from the Expert to see when they're available. Most of the time you'll receive a call within minutes. If you haven't received a call yet, send a reply to your Expert letting them know you're ready.
  3. If the current Expert helping you says they are not available to call you, no need to worry. We'll find another Expert to call you, usually in 60 minutes or less.